We believe great partnerships build great businesses.

Success in cremation is impossible without properly operated and maintained cremation equipment. But we also understand that funeral professionals are not service technicians. That’s why, in addition to our 24-hour service hotline and new online Help Center, we have introduced bundled maintenance package options with all of our cremator models. From low-volume to high-volume and from tech-savvy to tech-challenged, we can provide the right level of support custom-tailored to your needs. 

Maintenance Program


Includes two Maintenance Inspection/Tune-Up Calibrations per year, coordinated by our schedulers and a 5% discount on all parts, consumables and accessories. This is great for people who understand the importance of regular preventative maintenance, and who value the added security of having two face-to-face meetings with a CMS Service Technician each year. 

*Requires 2-year contract.  Available on all makes and models.

Fortify Logo

Includes two visits per year for any reason—tune-up, emergency service call, scheduled maintenance, etc.— and a 10% discount on all parts, consumables and accessories. This is great for people that do not want to spend their time troubleshooting in-depth problems over the phone, or who like the flexibility to schedule visits at their convenience.

*Requires 2-year contract.  Available on all makes and models.


Covers all costs for all repairs and maintenance, including inspections, maintenance, repairs, emergency service, materials, spare parts, freight, labor and travel. This is the ultimate “burner-to-burner” coverage providing complete peace of mind that no matter what happens, they are covered.

*Requires 3-year contract. Only available on CMS models.

Repair Services

BCS technicians service all makes and models of cremators all over the world. Our on-call service staff and complete parts inventory ensures that no matter what the problem, CMS can provide immediate service.

Our technicians can often diagnose problems over the phone and talk the owner through the repair process, saving you time and money. But if your repairs are bigger than you can handle, a fully- qualified BCS technician can be on-site in no time to get you back up and running.

In addition to our service hotline, BCS
has an online help center. There you can find guides to walk you through regular maintenance, common troubleshooting methods, information about your machine, and much more. It even has a user forum to connect you with a community of other cremationists to get advice or share tips and best practices. 

  • Service All Makes and Models

  • 24-Hour Service Hotline

  • Worldwide Service

  • Refractory Repairs

  • Annual Maintenance Inspections

  • Emergency Service

  • Spare Parts